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Airline

Airline Covid-19 (Coronavirus) Safety Policies

 

 

We’ve compiled the Covid-19 safety policies of our major airline partners below, including what you can expect at the airport, during your flight, when in transit and on your arrival.

Simply scroll through the information below until you find your chosen airline.

 

Airline At the Airport Inflight Transit & Arrivals
British Airways
  • You’ll be required to wear a face mask at all times in the airport.
  • Sanitising stations are positioned throughout the airport and next to touchpoints such as check-in kiosks and arrivals desks.
  • Observe safe distance markers at the airport and boarding gate.
  • British Airways’ Galleries North Club lounge at Heathrow Terminal 5 is open. New measures have been introduced to ensure your health, well-being and safety.
  • Self-scan your boarding pass where possible. Staff will be on hand to check your passport details.
  • You’ll be required to wear a face mask at all times. As a guide, they last up to four hours, so bring enough for the duration of your trip. 
  • When you're on board, you’ll be offered a personal protection pack containing an antibacterial wipe and hand sanitiser gel.
  • Try to minimise movement around the cabin as much as you can.
  • Inflight food options and service have been changed to reduce physical contact with the crew. Check directly with the airline if you have any special dietary requirements,
  • Key surfaces are sanitised before every flight, from your seat to your screen, seat buckle and tray tables. The aircraft is cleaned nose to tail every day.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • Observe safe distance markers and instructions. Follow the advice of the country’s public health and airport guidelines.
  • You must stay airside if you’re connecting through Heathrow. For other airports, visit their website.
  • The baggage collection process will be the same, though you’ll need to observe safe distance markers at all times.

For full details visit https://www.britishairways.com/en-gb/information/the-ba-experience/welcome-on-board

Emirates
  • Emirates staff will be wearing face masks at the airport and you’ll need to have yours on too. 
  • Only people who are travelling can enter the airport, unless you have a disability and need assistance to travel. 
  • There’s a quick temperature check before you hand your travel documents over at the check-in desk. 
  • You’ll be given a complimentary hygiene kit containing gloves, a face mask, antibacterial wipes and a hand sanitiser. 
  • Emirates check‑in desks are fitted with protective antimicrobial screens and spacing stickers have been placed on the floor to help everyone maintain a safe distance in the queue. Or you can use the separate self check‑in and bag drop kiosks. 
  • The aircraft will be boarded in small groups from the last row to the first. 
  • You need to keep your mask on throughout the flight when you’re not eating or drinking. You may also need to wear gloves or other PPE depending on the regulations in your destination. 
  • If you’re flying into Dubai, you’ll be given a hygiene kit on board containing a mask, gloves, hand sanitiser and antibacterial wipes.
  • Before every trip, all Emirates aircraft go through an enhanced cleaning and disinfection process.  Lavatories are frequently disinfected and if the flight is longer than 1 hour 30 minutes, an extra member of our cabin crew is dedicated to cleaning them. 
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • If you have a connecting flight in Dubai, you will need to keep your mask on through the airport. You don’t have to wear gloves, but it is recommended. You’ll pass through a thermal scanner before you enter the connections area.
  • All transfer desks have been fitted with protective antimicrobial screens and all the airport teams will be wearing masks. Stickers on the floor help everyone to keep a safe distance in queues, and seats in our waiting areas have been spaced.

For full details, visit https://www.emirates.com/english/help/covid-19/safety/

Etihad
  • Online check-in opens 30 hours before your flight. Pick your seat and download your boarding pass to limit touchpoints at the airport.
  • Temperature screening is in operation before all Etihad flights, and you’ll be asked to wait 1.5m apart from other guests at all queuing points.
  • All touchpoints are regularly sanitised. Guests are monitored for any visible signs of infection.
  • Some Etihad airport lounges have re-opened, all with enhanced safety measures to keep you protected.
  • You’ll be required to scan your own boarding pass. Gate jetty and boarding stairs are sanitised before every flight. There’ll be more space between you and other guests when you board.
  • Wellness Ambassadors will make you feel safe and comfortable, and ensure hygiene measures are being followed.
  • You must wear a face mask whilst you travel and wash your hands at regular intervals.
  • The onboard team will wear face masks and personal protective equipment at all times.
  • Wellness Kits are now available on board for all guests, including a face mask, gloves and hand gel.
  • All food goes through vigorous testing, and is served in line with strict Covid-19 guidelines.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • All aircraft are deep cleaned and sanitised on arrival at each destination.
  • On board, you’ll be told everything you need to know about arriving at your destination.
  • You’ll undergo thermal screening and Covid-19 PCR testing when you arrive in Abu Dhabi International Airport. This applies to all guests, excluding children under 12.
  • Etihad's transfer buses, coaches and cars are deep-cleaned and sanitised after every trip. All drivers wear face masks and chauffeurs sit behind a protective screen.

 

For full details, visit https://www.etihad.com/en-gb/fly-etihad/health-and-wellness

EVA Air
  • Use the "Online Check In” option on the EVA Air official website or mobile app, between 48 hours and 1 hour before your scheduled flight departure. Passengers using mobile check-in can save their boarding passes to their Google Pay or Apple Wallet, which will reduce the time you spend at the airport.
  • Please prepare personal sanitary items including: masks, gloves, hand sanitizer (less than 100ml), alcohol wipes and warm clothing.
  • Prepare a reduced amount of hand luggage and minimize your use of hardware equipment.
  • All passengers are required to have their temperature taken at the entrance to the airport or before boarding, where hand sanitizer dispensers are also provided. EVA Air will deny boarding to passengers who are unwell or have a fever.
  • Please be sure to maintain a social distance of 1.5 m with other passengers within the airport.
  • All passengers traveling on EVA Air international flights are required to complete a "Passenger Health Declaration Form”.
  • All passengers arriving or transferring in Taiwan must hold a negative Covid-19 RT-PCR test result certificate issued within 3 days prior to departure.
  • EVA Air airport staff are required to wear masks and other necessary personal protective equipment.
  • Where possible, passengers are seated so as to maintain an adequate distance with other passengers. All passengers are asked to avoid changing seats at random.
  • Before coming on duty, air crew members have their temperatures taken. Air attendants are required to wear masks, protective eyewear, gloves and splash-proof isolation gowns.
  • EVA Air will provide epidemic prevention snack bags on flights under 3 hours, and epidemic prevention hot meals on flights equal to or over 3 hours.
  • Service items such as magazines and newspapers are no longer provided on any flight. Essential service items such as headphones, pillows and napkins will be provided as disposable items.
  • The Inflight duty free service is resumed for all international flights of EVA Air  departing from Taoyuan and Taipei Airports (Taiwan). In order to achieve safety assurance during the pandemic period, inflight payments are by credit card only. Duty-free items can be pre-ordered online for on-board collection
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • All aircraft are thoroughly cleaned before departure, including seats, tables, TV screens, walkways, toilets, and storage spaces above and around the seating area. During the flight, toilets are cleaned and disinfected every 30 minutes.
  • If a seat has been occupied by a passenger that is "suspected" of or "confirmed" as having Covid-19, the entire row, as well as the row in front, the row behind and the area’s toilets will be given an additional deep disinfection.

For full details, visit https://www.evaair.com/en-gb/customer-services/covid-19-information-center/cplus-travel-safe-travel-plan/

Qatar Airways
  • Check in online to reduce interactions at the airport. Download your boarding pass to your phone through the Qatar Airways app or print your boarding pass at home.
  • Check the baggage requirements at your destination, as hand luggage may not be accepted. To minimise contact at the airport, print your Q-Tag baggage tag at home.
  • You are required to wear a face mask at all times, throughout the entire journey.
  • Arrive at least three hours before your flight. There may be delays at the airport due to extra check-in procedures.
  • Please ensure you maintain a 1.5 metre distance from other passengers at all times, especially during the check-in and boarding process.
  • The boarding process has been modified to limit contact between passengers and staff.
  • All cabin crew wear personal protective equipment (PPE) suits in addition to masks, protective glasses and gloves.
  • It’s recommended that all passengers regularly wash their hands throughout their journey. Hand sanitiser bottles are available in the galley for you to use at any time throughout your flight.
  • All passengers are required to wear a face mask at all times, from boarding to disembarkation. Passengers in possession of a Hidden Disabilities Card or a Mask Exemption Card / medical certificate due to a medical condition and children under 6 are exempt.
  • Face shields will be distributed at the airport and are to be worn when boarding and disembarking. Economy Class passengers are required to wear them on board, except when eating or drinking. Business Class passengers are asked to wear them at their own discretion.
  • All service equipment is washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.
  • All headsets are sanitised, refurbished and hygienically packed after every flight.
  • All aircraft are disinfected after every flight with cleaning products recommended by the International Air Transport Association and the World Health Organization.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • All bedding and linen items are washed, dried, and pressed at temperatures up to 100 degrees centigrade after every flight. Economy Class pillow covers are disposed of after every flight.
  • Screens are kept sanitised for your personal use.
  • Protective kits containing a face mask, gloves and hand sanitiser gel will be distributed to all passengers on board.
  • Honeywell's Ultraviolet (UV) Cabin System cleaning technology is used to treat aircraft seats, surfaces, and cabins.
  • All arrivals and departures passengers will be screened for Covid-19 symptoms. Advanced thermal screening helmets are also used, equipped with infrared thermal imaging and artificial intelligence.
  • All handrails, baggage belts, trolleys and surfaces are disinfected and sanitised every 15 minutes, in addition to fully autonomous roaming mobile disinfectant robots.
  • Physical distancing is required at all times. Hamad International Airport has installed signage, floor markings, and distanced seating to ensure you maintain a 1.5 metre distance from other passengers.
  • All departure, arrival and transfer baggage will be disinfected.
  • All travellers are required to wear a face mask in HIA.

For full details, visit https://www.qatarairways.com/en/safety-measures.html

Singapore Airlines
  • All passengers entering Singapore are required to submit a health declaration. You can complete the form up to three days before your flight. Visit eservices.ica.gov.sg/sgarrivalcard.
  • Check in using the SingaporeAir mobile app or on the website from 48 hours to 1.5 hours before your flight to save time at the airport.
  • Use the SingaporeAir mobile app to generate your mobile boarding pass, access the e-Library and explore more features for a contactless journey.
  • Browse our digital menu on your mobile device to view your inflight meal choices, and pre-order your preferred main course up to one week before your flight (pre-order service not available in economy class.)
  • Cabin crew wear masks throughout the flight, as well as goggles or eye visors when interacting with passengers. Gloves are also worn during meal services.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • Anti-bacterial wipes are available upon request in place of the towel service. Wipes are also provided as part of your meal to sanitise your hands before eating.
  • Before every flight, all cabins are thoroughly cleaned and disinfected. High-touch surfaces are also regularly treated with a long-lasting antimicrobial coating. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitise the cabin.
  • During the flight, lavatories are cleaned more frequently using manufacturer-approved high strength disinfectants for your safety.
  • Passengers are reminded to keep a safe distance when queuing for the lavatory.
  • For hygiene reasons, disposable coat covers are offered to passengers who wish to hang their jackets in the cabin closet.
  • Meal and beverage services have been simplified. Cutleries are washed at high temperatures to ensure they are disinfected.
  • Customers who require special meals can request one from a reduced list based on International Air Transport Association guidelines.
  • Use the KrisWorld feature on the SingaporeAir mobile app to remotely control the inflight entertainment system from your phone.
  • Headphones are disinfected and packed individually. For added comfort, use the fresh headphone covers provided.
  • Read your favourite articles using the e-Library feature on the SingaporeAir mobile app. Remember to download them before your flight.
  • Headsets, headrest covers, pillow covers, bedsheets and blankets are replaced after every flight. Linens are washed at high temperatures to disinfect them after every use.
  • High-touch items such as children's amenities and baby kit bags, as well as the distribution of arrival cards, have been temporarily suspended to minimise contact.
  • Please remember to keep a safe distance while disembarking, and wait for your turn at the immigration counters, as well as the baggage belts.
  • If you haven't already completed your health declaration prior to your flight, you may do so upon arrival.
  • Hand sanitisers are available at immigration desks and throughout the airport.
  • Surfaces are cleaned more frequently and coated with long-lasting disinfectants.
  • An usher will accompany all transit passengers to their boarding gate or the transit holding area. If your transit time is less than 75 minutes, you will proceed directly to your next boarding gate. If your transit time is more than 75 minutes, you will be brought to a designated transit holding area.
  • Your designated transit holding area provides comfortable seating, access to food and drinks, a smoking room, a snooze corner with recliners, complimentary WiFi, and clean lavatories. Please keep your face mask on unless eating or drinking, and stay within the transit holding area at all times.
  • Passengers transiting through Singapore will not be able to access the duty-free shops at Changi Airport. You can pre-order online on KrisShop.com and have your purchases delivered directly to your flight departing Singapore.
  • If you have a booking for a transit hotel at Changi Airport (Singapore), you will first be ushered to the transit holding area for verification checks before being guided to the hotel.

For full details, visit https://www.singaporeair.com/en_UK/sg/travel-info/covid19-measures/

SriLankan Airways

  • Arrive at the airport 3 hours prior to departure.
  • Always wear a 3-layer face mask for best protection.
  • To minimise contact and ensure your safety, use online check-in, self check-in and baggage drop counters at every opportunity.
  • In addition, if returning from Sri Lanka, passengers will have their temperature checked and their belongings sanitized before check-in. A complimentary hygiene kit will be provided to you before boarding.
  • All aircraft are sanitized and disinfected 24/7 by dedicated teams.
  • Passengers will be boarded in batches from last row to first.
  • Operating crew wear personal protective equipment. They also undergo regular mandatory health checks and are well trained in Covid-19 safety protocols.
  • You are required to keep your face mask on throughout the flight.
  • Seatback pockets will only contain essentials.
  • Meals are crafted in line with the most rigorous health and safety standards.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • Passenger belongings will be disinfected when you arrive in Sri Lanka.
  • Maintain physical distance and keep your mask on when disembarking
  • You will be required to walk through thermal screening to check your temperature.
  • Transit passengers will be guided to a dedicated seating area.

For full details, visit https://www.srilankan.com/en_uk/corporate/covid-update

Virgin Atlantic
  • So that everyone can maintain a safe distance, the numbers of customers in check-in zones will be limited, so please make sure you allow more time than usual for your journey at the airport.
  • Queue markers have been added to help you keep your distance while you wait to check in, and the number of customers in the queues has been limited to ensure everyone can maintain a safe distance.
  • Check in desks and self-service stations are all cleaned and disinfected regularly with high-grade products, tested to be effective against viruses.
  • There will be hand washing and sanitisation opportunities available throughout your journey. Please use them whenever possible.
  • All Virgin Atlantic staff will be wearing face masks when in close contact with customers. You'll need to wear masks too at all times at the airport.
  • So that everyone can keep a safe distance, you may see fewer lanes open as you go through security so please allow more time than usual for your journey at the airport.
  • Security staff may be wearing masks and gloves for your protection and theirs. Security trays will be wiped down frequently throughout the day.
  • All the seating and gate areas are regularly cleaned and sanitised to the highest standard by airport teams.
  • You will be asked to scan your own boarding pass and hold up your passport for inspection to minimise contact.
  • Boarding will be limited to small groups of customers at a time, starting from the back of the aircraft to minimise contact. Customers who require additional time or assistance will board as a priority.
  • Everything onboard is cleaned with hospital-grade products before every flight, wiping down seat pockets, tray tables, screens, overhead lockers, bathrooms. We also use fogging (electrostatic spraying) of high-grade disinfectant in all our cabins before every flight, ensuring no surface is left untouched.
  • In the cabin, air is completely replaced every 2 to 3 minutes, passing through HEPA filters.  HEPA filters remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.
  • Washrooms onboard are thoroughly cleaned and sanitised to the highest standard before and after every flight. Enhanced checks and sanitisation are carried out throughout the flight.
  • Everyone flying will get a Health Pack onboard with medical grade masks, surface wipes and hand gel.
  • You will be required to wear your mask at all times on the plane.
  • You won’t find Vera inflight magazine or the Retail Therapy service onboard for now. You can pre-order duty free deals here.
  • Some food and drink onboard has been changed to keep interaction to a lighter touch.
  • Where possible, depending on how busy your flight is, Virgin Atlantic will try and leave empty seats between travellers who are on separate bookings. If you have a space next to you, please keep these free, and mind the gap.

For full details, visit https://flywith.virginatlantic.com/gb/en/youre-in-safe-hands.html

The information contained on this page is accurate to the best of our knowledge. It is provided as guidance only and is subject to review and change. Please check with your airline regularly prior to travel, as information and requirements can change frequently and with little notice.

Last updated: 12.01.2021 at 17:46.